Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Cleaning Company.
We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house.
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
You are not charged until after the cleaning has been completed. Your invoice will reflect only the service provided and quoted in advance.
No, you can cancel the service 48 hours before the booking without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.
Simply flow to book a cleaning and as you provide information about your house and schedule, we will get in touch arrange a visit to your property and give you quote.
Yes, you’re charged based on quote and service provided and not hourly rate. If the team finish early, you will be charged the full amount quoted.
Yes, our experience indicates that not all properties are same when comes to cleanness. That's why we want to treat you fairly by visiting your home and give you a quote on the spot. The price we will quote you is the price you will pay.
We will provide all the necessary cleaning materials. We require a minimum of four hours for cleaning for a house or flat, but time requirements vary depending on property size and the degree of accumulated dirt and dust.
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
Spring is probably the best season to book one-off cleaning, but you can call us for this service at any time of the year. We undertake a top-to-bottom approach, aiming to clean your home as thoroughly as possible. Our house cleaners work by following a checklist for each room/area in your property, making sure that every corner and crevice is cleaned properly.
We will provide all the necessary cleaning materials. We require a minimum of four hours for cleaning for a house or flat, but time requirements vary depending on property size and the degree of accumulated dirt and dust.
We offer a range of services from End of Tenancy Cleaning to One-Off Cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button on main menu.
We normally send team of two cleaners for the most of the cleaning jobs. But we can arrange a bigger cleaning teams if the property is big and needs quick completion.
Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.