Data protection is a particularly high priority for the management of Top Home Cleaning Ltd. We are a company registered in England and Wales, reg. number 10514954. The address of our registered office is 39 Sandford Avenue, N22 5EJ, United Kingdom. We can be contacted in relation to any data related queries by email on firstname.lastname@example.org or by post on our registered office address, listed above.
The use of the web pages of Top Home Cleaning Ltd. on www.tophomecleaning.co.uk is possible without any indication of personal data; however, if you want to use special enterprise services via our website, such as requesting a free quote or sending a message through our contact form, processing of personal data could become necessary. If the processing of personal data is necessary and there is no statutory basis for such processing, we generally obtain consent from you.
As the controller, Top Home Cleaning Ltd. has taken numerous technical and organisational measures to ensure the most complete protection of personal data processed through this website. However, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed. For this reason, you may choose to transfer personal data to us via alternative means, e.g. by telephone or post.
Cookies are text files that are stored in a computer system via an Internet browser. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. You may, at any time, prevent the setting of cookies through our website by changing the settings of the browser you are using. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If you deactivate the setting of cookies in your Internet browser, not all functions of our website may be entirely usable.
What personal data we collect about you
When you visit our website, create an account, make a purchase, subscribe to our newsletter, comment on our blog, contact us via the website form or apply for a job using our website, we may collect some or all of the following personal information about you:
- Email address
- Phone number
- Your correspondence with and from Top Home Cleaning Ltd.
- Your preferences about receiving communication for Top Home Cleaning Ltd.
- Information about your use of Top Home Cleaning Ltd. website, and your browsing and online purchasing activities; and details we may ask you to submit to verify your identity.
We may also collect some of this personal information from third parties who have your consent to pass your details to us.
We do not pass or sell any of your personal information we hold to third parties.
What we use your personal information for
Your personal data is collected, processed, stored and used by us for various reasons, but with the intention to provide you with the best customer service and experience as our potential or current client.
When you request a free quote for one of our services on our website or contact us online, we need to process certain information that allows us:
- To provide a service to you
- To provide customer support
- To improve your user experience
- To contact you via email and/or text message in relation to your query.
For legitimate business reasons we will also process your data for customer satisfaction and customer experience improvement purposes, such as by analysing data we hold about you, and combining it with data held by third parties. We do this to create a customer profile based on interest, demographic and other factors and create products and offers that would be of the most value to you. We would also use this data in connection with the prevention and detection of fraud and other crime.
In addition, we may automatically collect anonymous information about your use of our website. This includes the number of pages you visit and their content, what web browser you use, and how you ended up on our website. There is no way you could be identified from this information. However, it helps us to analyse the behaviour of our visitors, potential and current customers and therefore optimise our service and advertising.
Who has access to your personal data
We will generally not disclose your personal data to any other third parties with the exclusion of subsidiary and/or affiliated companies. For the purpose of service provision to you, we share data with these categories of third parties:
- Information technology companies
- Advertising and marketing services companies
Your personal data will not be shared with any other organisations without your explicit permission unless we are legally entitled or required to do so.
How long we store your personal data for
Your personal data will be stored for the period of 12 months. If you do not use our online features, i.e. request for a quote, messaging through the website form or in the chat box, or do not use our services within this period, all information we store of you will be permanently deleted. We will retain other minimal data for tax and anti-fraud purposes.
How we protect your personal data
We make every effort to minimise the possibility of unauthorised or unlawful processing of your personal data or accidental loss or destruction of, or damage to, your personal data. For this purpose, we have taken a number of technical and organisational measures. We believe the measures implemented by our site reduce the likelihood of security problems to a level appropriate to the type of data involved.
We have security measures in place to protect our database of Users and access to this database is restricted internally.
Your rights in regards to the personal data we hold about you
In accordance with GDPR we would like to inform you of the right you have in relation to your data collected, processed, stored and used by us. You have the right to:
- Request access to your data for free
- Request your data to be corrected if not accurate or outdated
- Ask us to stop using your data for certain purposes, for example sending you marketing and promotional emails and text messages
- Request to be forgotten (we would remove your personal data from our records)
- Withdraw at any time when this is the legal basis for out processing.
If you wish to discuss or exercise any of these rights, please contact us at email@example.com.
Marketing and analytical tools we use
This policy has been last updated on 18th February 2019.